Forbes.com

Racialized injustice and violence have existed in this country for decades, and many Black and brown people attest to its presence and pervasiveness in their daily lives. The recent murder of George Floyd, which has triggered mass protests across the U.S. and the world demanding an end to police brutality and systemic racism, has parents wondering how they can best support their kids. 

Forbes Communication Council

Empathy is crucial to leading through a crisis. That much is true. And never has it been more clear than in 2020, the year brought to its knees not only by Covid-19, but also the West Coast's wildfires, an intense hurricane season, the fight for social justice and more. While empathy is absolutely needed to navigate times of crisis, why do we seem to forget it otherwise?

Forbes Communication Council

For decades very few companies saw supporting their workers’ health and well-being as a business priority. They did what was necessary by law to create a safe and healthy work environment. But exercising, good nutrition, and engaging in self-care to boost physical, mental and emotional health — these were pursuits for employees to worry about and manage on their own time.

Expert Panel, Forbes Communication Council

Historically, leaders have always been seen as people of action whose authority cannot (or should not) be questioned. However, as more generations enter the workforce with different expectations and values, the entire paradigm of leadership has been turned on its head.

George Bradt, Leadership Strategy, Forbes.com

By definition, a crisis is caused by a major, temporary change. Don’t fall into the trap of managing the temporary crisis itself, instead of managing through the crisis. Of course, some people need to focus on figuring out how to stop the Coronavirus. And we need to give them all the support we can. At the same time, those of us stewarding brands need to stay out of their way while preparing the way for our brands to emerge from the crisis even stronger than before.

Melinda Fouts PhD, Forbes.com

When you advance in your career, achieving more success and fulfillment, there are areas of potential and growth that are still latent.

John D. Mayer Ph.D., The Personality Analyst

Psychology Today:  This is the second of two posts on Emotional Intelligence, written for Charaktery magazine, by John Mayer.

John D. Mayer Ph.D., The Personality Analyst

Psychology Today: Does emotional intelligence exist — and if so, is it of any importance? It first helps to know what emotional intelligence is and is not.

Tap in and Top up your knowledge

Here's a roundup of the most-read HRZone articles in 2017. Topics span leadership, people analytics, diversity, wellbeing, employee engagement and more. Check the list and make sure you haven't missed out on what your peers have already read.

By Mary Gormandy White

Many managers and business owners find themselves wondering, "What is the role of emotional intelligence in business today?"

Harvard Business Review: by Megan Beck and Barry Libert

The booming growth of machine learning and artificial intelligence (AI), like most transformational technologies, is both exciting and scary. It’s exciting to consider all the ways our lives may improve, from managing our calendars to making  medical diagnoses, but it’s scary to consider the social and personal implications — and particularly the implications for our careers. As machine learning continues to grow, we all need to develop new skills in order to differentiate ourselves. But which ones?

by Laura Wilcox, Director of Management Programs at Harvard Extension School

Despite a bevy of research and best-selling books on the topic, many managers still downplay emotional intelligence as a “touchy-feely” soft skill. The importance of characteristics like empathy and self-awareness is understood, sure. But intelligence and technical capability are seen as the real drivers of professional success. After all, a bit of coaching can help you navigate difficult conversations. And isn’t interpersonal friction simply part of organizational life?

Learning to be more aware...

When you think of a "perfect leader," what comes to mind?

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You might picture someone who never lets his temper get out of control, no matter what problems he's facing. Or you might think of someone who has the complete trust of her staff, listens to her team, is easy to talk to, and always makes careful, informed decisions.  These are qualities of someone with a high degree of emotional intelligence 

by Bryan Warren, Manager, Healthcare Solutions, Select International

Patient-centered care is not just about new care delivery models. It is, to a large degree, about relationships and interactions between providers and patients and among administrators, physicians, nurses and staff. With this realization, healthcare is exploring how we can apply the concept of Emotional Intelligence.

by Adam Grant

In some jobs, being in touch with emotions is essential. In others, it seems to be a detriment. And like any skill, being able to read people can be used for good or evil.

by Daniel Goleman and Richard E. Boyatzis

​Esther is a well-liked manager of a small team. Kind and respectful, she is sensitive to the needs of others. She is a problem solver; she tends to see setbacks as opportunities. She’s always engaged and is a source of calm to her colleagues. Her manager feels lucky to have such an easy direct report to work with and often compliments Esther on her high levels of emotional intelligence, or EI. 

Helping business professionals adapt to the ever-shifting demands of a rapidly-changing world by weaving Emotional Intelligence into the busdiness tapestry.

Your level of emotional intelligence is not fixed. By educating yourself on the fundamentals, getting to know your emotions better and harnessing useful strategies, you can train your brain to better manage your emotions and understand those of others.  To get you started on your EI journey, this report walks you through the basic principles of EI, how to improve your emotional skills and the benefits this can have, particularly in the workplace.

by Jacqueline A. Hinds, Chair Society of Emotional Intelligence, UK

Leading transformation in healthcare has tremendous advantages in improving the services, patient experience and care within the National Health Service (NHS). It also bears the scars and, has had a significant impact on staff undergoing the transformation process and, in a large majority of cases, impairing their duty of care to the patients and services under their care.

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Are you fed up of the term angry black woman. I do not believe the term. If you are provoked and you tell the truth you could be seen as the angry black woman.  Tanya The Communication Dr, discusses this terminology with me..

Spotify.com

Real Talk conversation with Tanya The Communication Dr 

Spotify

Jacqueline Hinds talks to Dr Hank on:  Promoting excellence in service and care for patients with dementia, has had a significant impact on the staff working within the dementia care management arena.  Stress levels and burnout of caregivers without adequate support, has resulted in the essential need of respite by way of development and coaching to support and promote their health and wellbeing whilst they administer and provide essential and effective care to their patients.  

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In the current healthcare climate, the effect of severe cuts in service provisions and staff shortages, whilst maintaining optimum levels of output, has left care givers somewhat jaded over a period of time.  Some have gone to the extent of seeking other opportunities due to lack of job satisfaction and challenges around demanding work commitments; consistently taking them beyond their core working hours. Training in the application of emotional intelligence just might be the answer. 

Dementia Caregivers and the role of Emotional Intelligence

Sandra Gilbert, Dementia Care Home Manager and Jacqueline Hinds talk about Emotional and Cultural Intelligence and the impact these can have on a person living with dementia. They also discuss how caring for someone living with dementia can be incredibly rewarding but it can also be incredibly challenging.

Maintaining Emotional Intelligence and Well-being of Dementia Carers and Care Management Staff

Interview with Dr Hank Clemons, CEO and Founder of the Society of Emotional Intelligence.  Jacqueline Hinds shares her experiences as a member of staff working in the two largest merged NHS Trusts in UK and Europe.  Imperial College Healthcare NHS Trust (circa. 10,000 staff) and Barts Health NHS Trust (15,000) and, as an internal service provider, training and coaching staff through the transformation process of the newly merged organisations via development workshops, coaching and career transitioning programmes.

Transformation in Healthcare and the role of Emotional Intelligence

Interview with Dr Hank Clemons, CEO and Founder of the Society of Emotional Intelligence, on his weekly online radio show.  Jacqueline Hinds speaking about women's empowerment and development in particular experiences with running a women's development programme.

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The Springboard Women’s Development Programme is designed for women from all backgrounds, ages and stages of their lives. It allows women to enhance their own skills and abilities, challenge power and equality, while building confidence, assertiveness and a positive image.

Women's Empowerment and Development